Politique de confidentialité
Legal
Privacy Policy
How SilkoraCare collects, uses, and protects your personal information — and the control you have over it.
Last updated: 31 August 2026
The Short Version
We collect only the details needed to deliver your wigs, hair extensions, and accessories and support you afterwards — your name, address, email, and transaction details. We share them solely with partners who make order fulfillment possible, such as Shopify Payments and our shipping carriers. We never sell your personal information. You can request to access, update, or delete your data at any time.
This summary is for convenience only and does not replace the full policy below.
Who We Are
SilkoraCare ("we", "us", "our") operates silkoracare.com. We are the data controller of the personal information collected through our online store. Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. You can reach us anytime at hello@silkoracare.com.
What We Collect
| Category | Examples |
|---|---|
| Contact details | Full name, email address, phone number, billing address, and shipping address |
| Order information | Wig style, shade, quantity, order value, tracking number, returns, and exchange history |
| Payment information | Payment method and transaction confirmation. We never see or store full credit card details — payments are securely processed through Shopify Payments (including Apple Pay, Google Pay, and Link) |
| Communications | Support emails, product shade consultations, feedback, and customer reviews |
| Device & usage data | IP address, browser type, device identifiers, time zone, and interactions tracked via Meta Pixel and TikTok Pixel |
Why We Use It
We use your personal data to fulfill orders, ensure safe transactions, and improve your shopping experience.
| Purpose | Legal Basis |
|---|---|
| Processing, fulfilling, and delivering orders | Contractual necessity |
| Customer support and handling exchanges | Contractual necessity |
| Marketing communications (Email/SMS) | Consent |
| Ad conversion measurement (Meta & TikTok Pixels) | Legitimate interest / Consent |
| Fraud screening and checkout protection | Legitimate interest |
| Tax, accounting, and compliance reporting | Legal obligation |
Who We Share It With
We share personal data strictly with trusted service providers who adhere to strict data protection standards.
E-commerce Platform
Shopify hosts our site infrastructure, store checkout, and customer databases securely.
Payment Processing
Shopify Payments, Apple Pay, Google Pay, and Link process all transactions via encrypted PCI-compliant pathways.
Fulfillment & Logistics
Shipping details are transmitted to logistics carriers (including USPS) to pack, route, and deliver packages with tracking.
Advertising & Pixels
Meta Pixel and TikTok Pixel track conversion events to evaluate and serve relevant product ads.
We Do Not Sell Your Data
SilkoraCare does not sell or rent personal information to third parties. Marketing cookies and tracking tags can be managed or opted out of at any time via your browser settings.
Cookies & Pixel Technologies
We use functional cookies to maintain your shopping bag across browsing sessions and analytics/marketing pixels (Meta and TikTok) to assess campaign efficiency. You may adjust your browser preferences to restrict cookies, though disabling essential session cookies may impact checkout functionality.
Your Consumer Rights (CCPA & State Regulations)
Depending on your jurisdiction, you have specific consumer rights concerning your personal records. We never discriminate against any customer exercising these rights:
Right to Access
Request a full summary of the data we hold on your account.
Right to Correction
Update inaccurate delivery, name, or account information.
Right to Deletion
Request data deletion, except records required for tax reporting.
Opt-Out of Marketing
Unsubscribe instantly from promotional emails or SMS campaigns.
Data Retention & Security
We retain purchase data for the period required by accounting standards. Support emails are stored to facilitate order assistance. All checkout operations run across TLS 256-bit encrypted connections.
Age Requirement
Our store is intended for individuals aged 18 and older. We do not intentionally collect personal data from minors without parental permission.
Business & Controller Details
| Store / Brand Name | SilkoraCare |
| Business Address | 30 N Gould St Ste R, Sheridan, WY 82801, USA |
| Primary Support Email | hello@silkoracare.com |
| Payment Security | Shopify Payments (PCI-DSS Level 1 Compliant) |
Privacy Questions Or Requests
Access, data correction, or order privacy inquiries — we reply within 24 hours.
hello@silkoracare.com