Contact information
Contact Us
We're Here To Help
Questions about shade matching, cap fit, heat styling, or your delivery? A real team member reads every inquiry and replies within 24 hours.
hello@silkoracare.comEmail Us
Direct contact for support. Please include your order number (#SK...) if you have an active order.
24-Hour Response
Monday to Friday (9 AM – 6 PM EST). Inquiries sent over the weekend are handled first thing Monday.
Full Support
Free shade exchanges, 30-day returns, delivery tracking assistance, and fiber care guides.
Quick Answers
Find quick solutions to frequent questions before emailing support.
Where is my order?
Your tracking link is emailed automatically 24–48 hours after placement. US domestic transit takes 3–8 business days via USPS/UPS. See our Shipping Policy for details.
How does cap sizing work?
Our rose-mesh inner caps feature built-in adjustable elastic straps and security grip combs that adjust comfortably to head circumferences from 21" to 23.5".
What is the 30-Day Return & Exchange Policy?
You have 30 days from delivery to request a refund or free color shade exchange. For hygiene standards, hairpieces must be unworn, uncut, unwashed, and in original packaging with tags intact. View our Return Policy.
Can I apply heat to style my wig?
Yes! Our synthetic memory fibers are heat-resistant up to 160°C (320°F). Use low-to-medium heat settings. To reset the signature 24" waves, rinse gently in cool water and let dry on a stand.
Can I change or cancel my order?
Email us within 12 hours of ordering. Once an order is processed in our warehouse for fulfillment (1–2 days), it cannot be modified, but you remain protected under our 30-day exchange guarantee.
How much is US shipping?
We offer FREE Tracked US Shipping on all orders over $100. Standard shipping for orders under $100 is a flat rate of $9.95.
Creator & UGC Collaborations
Are you a beauty influencer or hair stylist? Email us your social handles (TikTok / Instagram) to join our creator community.
Wholesale & Salon Supply
For boutique or salon distribution requests, email us with your business details to receive catalog information.
Business & Support Details
| Brand Name | SilkoraCare |
| Customer Support Email | hello@silkoracare.com |
| Response Time | Within 24 business hours |
| Registered Address | 30 N Gould St Ste R, Sheridan, WY 82801, USA |
| Fulfillment Schedule | Monday – Friday (US Domestic) |
Still Need Assistance?
Drop us a message with your question or order number, and our team will get back to you promptly.
Email hello@silkoracare.com